Program Administrator – Energy Solutions
The Organization
NHEC is the largest member-owned electric cooperative in New England, providing electric utility service to
consumers and businesses in 115 communities throughout New Hampshire. Serving our members is at the
heart of everything we do and every decision we make, and our mission is to provide our members access to
affordable, reliable electric service options that support and simplify their lives. The electric utility industry is
currently undergoing enormous change as consumers look for new ways to manage energy costs through
renewable energy, distributed energy resources such as solar arrays and battery storage, energy efficiency,
electric vehicles.
In June 2017, we completed a five-year strategic plan, identifying four areas of strategic focus with actionable
goals within those areas completed by the end of 2022.
? Business Model. NHEC provides superior service to its members, with systems that are sufficiently
flexible to capitalize on ongoing changes in technology and programs that enable members to better
manage their energy usage and costs and take advantage of other opportunities as they become
available in the marketplace.
? Voice of the Member. NHEC is a member-driven organization where every employee consistently strives
to better understand and meet our members’ expectations and has access to the information necessary
to do so. We are committed to an ongoing dialogue with our members, and we focus intently on making
it easy and convenient for our members to interact with us. As a result, every interaction with NHEC is a
delight.
? Organizational Effectiveness. NHEC is described by its employees and members as nimble, collaborative,
responsive to changes in the industry, constantly learning and having employees who share the drive to
achieve the organization’s vision.
? Financial Stability. NHEC remains financially strong and has the resources necessary to provide excellent
service to our members as the energy industry and related services are transformed.
Headquartered in Plymouth, New Hampshire, NHEC currently has 200+ employees. There is much to be proud
of in our existing organization, and a genuine enthusiasm for what the future holds. It is an environment in
which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared
accomplishment to be celebrated by all. Ensuring our members have the energy they need, the information
they want, and a partner they can trust is what makes us different.
January 2018-01 Page 2
The Position
Reporting to the Energy Solutions Manager, this position will administer the implementation of NHEC’s program
offerings, including energy efficiency programs, social and environmental responsibility programs and services.
In addition, the Program Administrator will provide for maximum participation and cost effectiveness in
alignment with NHEC’s strategic intent which meets regulatory requirements. This position will enhance NHEC’s
commitment and member satisfaction through interaction with members, assisting them with understanding
program offerings and educating them as to the benefits of energy efficient technologies and measures.
Specific responsibilities will include:
? Support the strategic goals of NHEC by achieving Balanced Scorecard objectives.
? Support the cultural goals of NHEC by exhibiting self-leadership, developing and maintaining effective
working relationships, having a results orientation, being innovative and seeking feedback; work
collaboratively across all divisions within NHEC in order to ensure NHEC’s Purpose, Vision, Mission, and
Values are being achieved.
? Improves corporate safety performance by ensuring that they are provided with dependable, quality
materials and protective equipment for themselves as well as their work area, ensuring that Employee
Safety Rules and Procedures are complied with and violations are acted upon immediately. In addition,
help to develop and promote the department safety plan and recognize at risk behaviors and conditions
and taking corrective actions or providing feedback.
? Support the goals of Energy Solutions by assisting in the continual development of Energy Efficiency and
Social and Environmental Responsibility Programs.
? Achieves established program goals, objectives and member satisfaction by managing program
implementation, including program budgets, savings, and participation.
? Establish and maintain positive member relations by responding to inquiries and resolving issues in a
timely and satisfactory manner.
? Assist NHEC members in prioritizing energy saving opportunities by conducting audits, evaluating
existing conditions, and recommending efficiency measures.
? Ensures compliance requirements to NHEC Management, Board of Directors, and the Public Utilities
Commission by completing required paperwork and updating data tracking systems.
? Promotes program goals by maintaining constructive relationships with collaborative partners such as
utility peers, vendors, suppliers, contractors, and organizations.
? Assist in achieving program goals by developing program procedures and training and communicating
them effectively with NHEC staff and departments as well as in program marketing by contributing to
marketing plans and implementation.
? Promote quality assurance and control by conducting on-site inspections and solicitation of member
feedback.
? Contribute to program evolution by assisting in the design and development of new program offerings.
Develop program pricing, procedures, RFP’s, and design by participating in external cross functional
teams.
? Increase professional and technical knowledge by attending educational classes, reading professional
magazine, and participating in professional societies.
? Maintain relationships with internal customers such as Energy Solutions Manager, departmental staff
and team members, as well as the Business Development Administrator, and all other employees. This
includes external relationships with utility companies in state and national, contractors, suppliers,
vendors, builders, developers, NHEC members, the public, and the local community.
January 2018-01 Page 3
The Person
? First and foremost, someone who will be energized and excited about NHEC’s mission and will thrive
with the opportunity to enhance an already great organization.
? An inquisitive, open mind – someone who is interested in finding creative solutions and new ways to
support the organization.
? A Bachelor’s Degree in Energy, Business or related field is strongly preferred. A minimum of ten years’
experience in residential construction may be substituted for a college degree. Additional certifications
such as Home Energy Rating System (HERS) rater, Department of Energy Auditor or other comparable
residential and commercial building performance certification is a plus.
? A minimum of five years’ experience in developing and implementing a wide range of programs,
products, and services that impact end users. Experience in the building trades, weatherization,
residential energy evaluations required. Residential or commercial consulting experience desired.
Should be experienced with MS Office and database information systems. Experience with REM/Rate
12.4 home energy rating tool and Targeted Residential Energy Analysis Tools (TREAT) 3.0 a plus.
? Must be able to effectively communicate program energy efficiency information during phone and field
conversations with members, sub-contractors and other utility personnel. Able to analyze, evaluate,
and recommend energy efficiency improvements and demonstrate the use and benefits of various
energy efficiency products is required. Must be able to contribute to the development of marketing
plans and implementation efforts. Must be able to assist in the design and development of new
program/service/product offerings. Must possess and exhibit effective leadership skills and be results
oriented.
? Must have a working knowledge of generally accepted practices in conducting energy usage analysis.
Knowledgeable with state and local building and safety codes preferred. Must have a working
knowledge of building science technologies and installment of energy efficient measures including
heating, cooling, and water heating systems.
? Travel is required in the performance of work responsibilities and occasional overtime or overnight
travel may be required. Will be required to attend local and regional meetings, trade shows and
seminars related to energy efficiency topics. Performs additional related activities as assigned.
? Assistance with power restoration efforts is required of all employees. It may be required during regular
business hours that employees will be assigned functions to support power restoration and for some
employees that may be different from their normal duties. In addition, such assistance may require
working nights, weekends and holidays which may involve considerable extra hours. In order to meet
this working condition, all employees are required to provide a personal phone number where they may
be reached after hours. This number will only be used for internal purposes.
NHEC offers an excellent compensation and benefits package. Please apply at www.nhec.com.
EEO Employer F/M/Vet/Disabled